Terms and Conditions

1. Who we are and what these Terms cover

In plain words this is the deal between you and us for everything called PrettySure. Adults accept these Terms. A child does not enter this agreement.

These Terms and Conditions (the "Terms") are a binding agreement between you and PrettySure ("PrettySure", "we", "us", "our"). They govern your use of the PrettySure website at prettysure.io, the PrettySure Parents app, the PrettySure Kids app, the PrettySure Alexa skill, and the emails and notifications we send (together, the "Service").

Please read these Terms together with our Privacy Policy and our Children's Privacy notice. Both form part of this agreement. By creating an account, pairing a child's device, subscribing, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

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2. Who can use PrettySure

In plain words grown-ups only sign up. You must be 18 or over and the parent or legal guardian of every child you add.

• You must be at least 18 years old and able to enter a binding contract.
• You must be the parent or legal guardian of every child you add to your family, or have that parent's or guardian's authority to act for them.
• One person creates the family account. Other authorized adults join through their own invited accounts. Do not share your password. Invited adults can access the family's children, progress, pending photos, and settings.
• Children do not create adult accounts, accept these Terms, or need an email address. They use a parent-selected web profile or a paired Kids device under adult supervision.
• If we learn that an account was created by someone under 18, or that a child's information was collected without a parent's consent, we will close the account and delete the information.

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3. Your child's use and your supervision

In plain words PrettySure is a tool for your family, not a babysitter. You decide what your child does, you check their work, and real-world challenges happen with a grown-up.

PrettySure helps a family run a weekly loop: a parent sets quests and a reward, a child plays and practises, and the parent approves what was done. It works because a parent is in the loop.

• You are responsible for how your child uses the Service and for any activity on a paired device.
• Some quests and games invite a child to "do it for real": say hello to someone new, pack a bag, fix something that broke, cook something. These are suggestions for a supervised child. You decide whether an activity is safe and suitable for your child, and you supervise it. Anything involving heat, electricity, tools, water, roads, or strangers happens with a grown-up.
• Practice content includes reading passages, questions, games, and stories. You choose appropriate activities and settings for your child. Content and level estimates can contain mistakes; please report them and supervise activities as needed.
• PrettySure shows a child's progress, levels and streaks to motivate. Practice answers may be graded automatically. Progress is not a professional assessment, and there is no public ranking of children.

Where adaptive chore features are enabled, you define the steps and approve proposed starting chunks and later changes. A smaller starting step records partial effort; it does not replace full completion or award the full chore reward. Recommendations use activity patterns and may be wrong. They are not a diagnosis or a guarantee that habits will form.

Optional reminder timing learns from recorded activity within the hours you approve in your family's time zone. Mobile notification and voice delivery depend on platform availability, permissions, and configuration. A saved preference does not guarantee delivery.

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4. Device pairing and the Kids app

In plain words you link a child's device with a short code from your account. That device can only see your child's own quests. You can unlink it any time.

• You pair a child's device by generating a pairing code in the Parents app or website and entering it in the Kids app on that device. Codes expire and can be used once.
• A paired device holds a device token that identifies your child only. It cannot sign in to your parent account, cannot see other children or families, and cannot change your plan, your rewards or your billing.
• Everything a paired device does goes through a gateway that is scoped to that one child. A child can claim a quest, submit a photo for your approval, answer questions, read, and play; photo-required chores still require parent review.
• You can unpair a device from the Parents app, the website, or the device itself. Unpairing removes the token; if a device is lost or sold, unpair it.
• The parent area of the website and Parents app is protected by your sign-in, and where offered, a web parent PIN or device Face ID. Keep them private from your child.

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5. What PrettySure is, and what it is not

In plain words PrettySure is a motivation and practice tool. It is not a school, a tutor, a doctor, a therapist, a bank or financial advice.

• PrettySure is a family motivation and learning-practice product. It is not a substitute for school, a curriculum, a qualified teacher, tutoring, or any professional assessment of a child's learning, reading level, or development.
• Levels, mastery journeys, reading estimates and similar indicators are our own estimates from your child's activity in the app. They are there to guide practice, not to diagnose anything or to certify attainment.
• Nothing in the Service is medical, psychological, nutritional, safety, legal or financial advice. Content about routines, food, feelings or money is general educational material for a supervised child.
• If you have concerns about your child's learning, health or wellbeing, please speak with a qualified professional.

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6. Rewards and allowance are yours, offline

In plain words we never touch money. Any reward or allowance you set is between you and your child, arranged and paid by you.

PrettySure does not transfer money, hold funds, issue cards, pay out allowances, or provide any financial, banking or payment service to you or your child. Any reward, including any allowance amount the app shows, is set by you, arranged by you, and provided by you, offline and at your discretion. Figures shown in the app are tracking aids, not a balance anyone can withdraw or a debt anyone owes.

Where a reward-fulfilment option is offered (for example a gift card), buying it is a purchase you make through a third-party provider under that provider's terms; PrettySure only records that you chose it.

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7. Photos, claims and approvals

In plain words a child can send you a photo or a claim to show a chore is done. You approve or decline. Photos are for authorized family adults to review, with review-and-destroy retention.

• A child may submit a photo, or a photo-less "I did it" claim, for a quest. Photos are stored privately for authorized adults in your family to review. Hosting and storage providers process them to provide this function; photos are not published in week cards or classroom logs.
• Photos are kept only as long as needed for you to review them, then removed on the schedule described in our Privacy Policy ("review and destroy"). Decline or delete anything you do not want kept.
• Do not let a child submit, and do not submit yourself, any photo that shows anyone undressed, anyone outside your family without their permission, or anything unlawful, dangerous or private (documents, screens with personal details, addresses). We may remove such content and may close the account.
• Photo-required chores require parent review and cannot be bypassed through a voice command or an auto-approval recommendation. Learning practice may be scored automatically. PrettySure does not independently observe or verify that a real-world chore happened.

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8. Free access and any future paid options

In plain words PrettySure is completely free for now. There is no credit-card requirement, trial countdown, or automatic charge.

Current released features are available without a paid subscription during this free period. Some features remain in development or limited testing; free access does not guarantee access to unreleased features. You provide any reward or allowance you promise your child, as described in section 6.

We have not set an end date for free access or promised that every feature will be free forever. If we introduce paid options, we will explain the changes before they take effect. Using the free Service or accepting these Terms does not authorize a payment. You will not be charged unless you explicitly choose a paid plan through a checkout that explains its price and terms.

Any future paid offer must explain applicable billing periods, renewal, cancellation, trial conditions, and refund rights before purchase. These Terms do not start a subscription or enroll you in an automatically renewing trial.

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9. Early access and beta features

In plain words some things are still being built. A preview is not a promise that a feature is available today.

Feature availability varies by platform and release. Early-access and beta features may change or be paused while we improve the Service. This does not override notice or other rights required by law. Our current focus is helping families use the product and learning what works for them, rather than charging for access.

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10. Your account and security

In plain words keep your password, PIN and Face ID to yourself, keep your email current, and tell us fast if something looks wrong.

• Keep your password confidential and your contact email current. You are responsible for activity under your account, including a child's use of a paired device.
• Your parent PIN and Face ID protect the parent area on shared devices; do not share them with your child.
• Tell us promptly at support@prettysure.io if you suspect that your account or a paired device has been used without permission. We can unpair devices and reset access.
• We may require you to verify your identity before making account changes or fulfilling data requests.

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11. Acceptable use

In plain words be a decent grown-up. No harmful content, no poking at the system, no other people's kids, no copying the product.

You agree that you will not, and will not let anyone using your account or a paired device:

• upload or submit content that is unlawful, harmful, hateful, sexual, violent, private (someone else's personal details), or otherwise inappropriate for a family product, including in quest photos and text;
• add a child for whom you are not the parent or guardian, or use another family's information;
• probe, scan, overload, scrape, decompile, reverse-engineer or otherwise interfere with the Service, its gateway, its content or other families' data;
• bypass or attempt to bypass parental controls, device pairing or any security measure;
• use automated tools to access the Service other than accessibility software and search engines we permit;
• resell, sublicense or commercially exploit the Service, or use it to build a competing product or to train a model on our content;
• impersonate PrettySure, our staff or another user, or misrepresent your relationship to a child.

We may remove content, suspend features, or close accounts that break these rules.

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12. Your content and the licence you give us

In plain words your family's content stays yours. We only use it to run PrettySure for you.

You and your child keep ownership of the photos, text, answers and other content you submit ("Your Content"). You grant us a limited, non-exclusive, worldwide, royalty-free licence to store, process, display and transmit Your Content solely to operate, secure and improve the Service for your family and to comply with the law. We do not use Your Content for advertising, do not sell it, do not share it for others' marketing, and do not send children's photos or task activity to general-purpose AI chat services for recommendations. Algorithmic personalization does use activity-derived estimates as described in the Privacy Policy; a blanket promise that no learning models are used would be inaccurate.

You confirm that you have the right to submit Your Content and that it does not infringe anyone else's rights.

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13. Feedback

In plain words if you send us an idea, we can use it without owing you anything.

If you send us ideas, suggestions or feedback about the Service, you agree that we may use them freely and without any obligation to you. We will never require feedback, and we will never attribute it to you or your child without asking.

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14. Our intellectual property

In plain words PrettySure, Pip, the stories, the games and the design are ours. You get a personal licence to use them with your family.

The Service, including its software, design, artwork, sounds, stories, question banks, games, lesson content, the Pip character, and the PrettySure name and logo, is owned by PrettySure or its licensors and protected by copyright, trademark and other laws. We grant you a limited, personal, non-transferable, revocable licence to use the Service for your family in accordance with these Terms. All rights not expressly granted are reserved. You may print or save pages for your family's personal use; you may not republish, redistribute or sell our content.

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15. Third-party services and stores

In plain words app stores, payment processors, cloud hosting and voice assistants have their own terms. We choose them carefully, but we do not control them.

The Service uses cloud hosting, database, and email providers. App stores, notification delivery, and voice assistants are involved where those features are available and enabled. Payment providers would be involved only if paid options are introduced. Your use of those services is subject to their terms and privacy policies. Our Privacy Policy lists our processors and what each one handles. We are not responsible for a third party's outage, change or conduct, though we will help you sort out problems that reach us.

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16. Voice and speech features

In plain words the app can read aloud to a pre-reader, and an Alexa skill can answer simple questions about the week. We do not keep voice recordings.

Read-aloud uses prerecorded app content or device speech synthesis. Personalized lines, such as a child's name, use the device voice. Playback does not record a child through the microphone. Where a voice-assistant integration is available and linked, its provider processes your spoken request under its own terms and sends the request information needed to answer it. PrettySure does not receive the microphone recording. Voice actions do not waive photo review or other parent authorization requirements. You are responsible for the Alexa device's settings, including who in the household can use it.

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17. Notifications and electronic communications

In plain words we send the emails and notifications needed to run your account. You can turn off the optional ones.

We send account, security and approval emails and, where you allow notifications, push alerts about claims, approvals and the week. These are part of the Service, and you may receive essential account messages even if you opt out of optional ones such as the weekly summary. You consent to receive communications from us electronically, and you agree that electronic notices, agreements and records satisfy any legal requirement that they be in writing.

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18. Privacy and children's privacy

In plain words we explain what is collected, how personalization uses it, and what you choose to share. You can make privacy requests for your child.

Our Privacy Policy explains what we collect, why, who processes it, how long we keep it, and your rights, and it forms part of these Terms. Our Children's Privacy notice explains, as required by the Children's Online Privacy Protection Act (COPPA) and similar laws, what we collect from or about a child and how. Accepting these Terms or adding a child does not replace legally required direct notice and verifiable parental consent. Optional disclosures require the applicable notice and consent before they occur. Settings provide an available account export and deletion controls; contact privacy@prettysure.io for access, correction, deletion, or a request to stop further collection or use, including records not in that export.

If you join a child's class, the teacher can see the child's first name or nickname, reading minutes, days read, and finished book titles. Teachers must use that information only for the authorized educational purpose, protect exports, and follow applicable school and privacy requirements. A class code is not a substitute for required parental consent.

If you share a week card, anyone with its link can view and forward the child's name, avatar, progress, reward details, and activity highlights. Adding a reward sponsor can send that person a notification and week-card link. Review what you share. Leaving a class or revoking a link does not delete copies a recipient already saved. These are optional disclosures, not private family-only views.

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19. Accessibility

In plain words we build PrettySure to work with screen readers, large text and keyboards, and we want to hear if something does not.

We design the Service to meet WCAG 2.1 Level AA on the web and to work with VoiceOver, TalkBack, Dynamic Type and switch access in the apps. If you or your child hit something that does not work with assistive technology, email support@prettysure.io with "accessibility" in the subject and we will treat it as a bug to fix, and offer you another way to do the task in the meantime.

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20. Availability and changes to the Service

In plain words we will keep improving PrettySure. Things will change, and sometimes it will be down.

We may add, change or remove features, content and games, and the Service may be unavailable during maintenance or outages. We try to give notice of significant changes and to keep downtime short, but we do not guarantee uninterrupted or error-free service. If we discontinue the Service or a paid feature entirely, we will tell you in advance and refund any prepaid period you cannot use.

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21. Ending the agreement

In plain words you can leave any time by deleting your account. We can end accounts that break the rules.

• You may stop using the Service at any time and delete your family account from Settings. If another adult remains, deleting your adult account leaves the family with them. The last adult's deletion is intended to remove the family data as described in the Privacy Policy. If paid subscriptions are introduced later, their cancellation process must be explained at purchase; account deletion and store subscription cancellation may be separate actions.
• We may suspend or close an account that breaks these Terms, puts a child at risk, threatens the Service or other users, or has been inactive for an extended period after notice.
• Sections that by their nature should survive (including 6, 12 to 14, and 22 to 28) survive termination.

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22. Disclaimers

In plain words we provide PrettySure as it is. We do not promise it will suit every child, be perfect, or never break.

To the fullest extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will meet your or your child's needs, produce any particular learning or behaviour outcome, or be secure, uninterrupted or error-free. Nothing in this section limits the consumer rights described in section 26.

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23. Limitation of liability

In plain words our responsibility is capped, and we are not responsible for indirect losses or for rewards you choose to give.

To the fullest extent permitted by law, PrettySure, its owners, staff and suppliers will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of data, profits, goodwill or opportunity, or for any reward or allowance you choose to provide, arising out of or relating to the Service, even if advised of the possibility. Our total liability for all claims relating to the Service will not exceed the greater of the amount you paid us in the 12 months before the claim or US $100. Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including for death or personal injury caused by negligence, fraud, or the consumer rights described in section 26.

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24. Indemnification

In plain words if your misuse of PrettySure causes a claim against us, you cover it.

You agree to indemnify and hold harmless PrettySure and its owners, staff and suppliers from claims, damages, losses and expenses (including reasonable legal fees) arising out of your misuse of the Service, your breach of these Terms, Your Content, or your violation of any law or of the rights of a third party. This does not apply to the extent a claim results from our own breach or negligence.

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25. Governing law and resolving disputes

In plain words talk to us first, and we will try hard to fix it. If that fails, the courts of California decide, one family at a time.

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Before filing a claim, you agree to contact us at support@prettysure.io and try in good faith to resolve the dispute informally; we agree to do the same, and to respond within 30 days. Any dispute not resolved informally will be brought exclusively in the state or federal courts located in California, and you consent to their jurisdiction, except that either of us may bring a claim in small-claims court where it qualifies. To the extent permitted by law, claims will be brought only in an individual capacity and not as a plaintiff or class member in any class, collective or representative proceeding. If you live in a country whose law gives you the right to bring a claim in your local courts, nothing here takes that right away.

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26. Consumer rights

In plain words the law where you live may give you rights we cannot take away. These Terms never reduce them.

If you are a consumer, you may have rights under the law of your country or state that cannot be excluded or limited, including rights to cancel a distance contract within a cooling-off period, rights to a remedy for a service that is not as described, and rights under the Australian Consumer Law, the UK Consumer Rights Act, or EU consumer law. Nothing in these Terms limits those rights. Where a cooling-off period applies and you asked us to start the Service immediately, you may owe a proportionate amount for the period you used.

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27. Copyright and content complaints

In plain words if you believe something on PrettySure infringes your rights, tell us and we will act.

If you believe that content on the Service infringes your copyright or other rights, email support@prettysure.io with "copyright" in the subject, identifying the content, your rights in it, your contact details, and a statement made in good faith that the use is not authorised. We will remove or disable access to infringing material and, where appropriate, notify the person who submitted it. Repeat infringers' accounts may be closed.

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28. General terms

In plain words the usual legal housekeeping so the agreement holds together.

• Entire agreement. These Terms, the Privacy Policy and the Children's Privacy notice are the entire agreement between you and us about the Service and replace any earlier agreement.
• Severability. If any provision is found unenforceable, it is limited to the minimum extent necessary and the rest remains in effect.
• No waiver. Our not enforcing a provision is not a waiver of it.
• Assignment. We may assign these Terms in connection with a merger, acquisition or sale of assets; we will tell you if that happens. You may not assign them without our consent.
• Force majeure. Neither of us is liable for delays or failures caused by events beyond our reasonable control.
• Headings and summaries. Headings and the "In plain words" summaries are there to help you read; if a summary and the full text differ, the full text applies.
• Language. These Terms are written in English. A translation is provided for convenience only.
• No third-party beneficiaries. These Terms do not give rights to anyone other than you and us, except that the persons indemnified in section 24 may enforce that section.

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29. Changes to these Terms

In plain words we may update the Terms. For anything that matters we tell you first and give you time to leave if you disagree.

We may update these Terms from time to time. We will change the "effective" date at the top and, for material changes, notify you by email or in the app at least 14 days before they take effect. If you keep using the Service after a change takes effect, you accept it; if you do not agree, cancel and delete your account before that date. Changes required by law or to address a security or safety issue may take effect immediately.

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30. How to contact us

In plain words use support for account questions and the privacy contact for data requests.

Questions about these Terms: support@prettysure.io. Privacy and children's-privacy questions: privacy@prettysure.io. Postal address: not yet confirmed for publication.

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